The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Advise customers on alcoholic beverages and take orders.
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Provide general information on alcoholic beverages served by the enterprise. Completed |
Evidence:
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Offer drinks and wine list to customers, using correct terminology and pronunciation to describe beverages. Completed |
Evidence:
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Offer advice and recommendations on beverage choices to customers courteously and when appropriate. Completed |
Evidence:
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Promote products and drinks to customers according to preferences and enterprise requirements. Completed |
Evidence:
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Assist customers in selection of food and wine combinations, when appropriate. Completed |
Evidence:
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Take customer orders and verify selection with the customer. Completed |
Evidence:
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Serve alcoholic beverages.
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Store alcoholic beverages appropriately according to enterprise practices. Completed |
Evidence:
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Select beverages and check both temperature and presentation of bottle prior to serving. Completed |
Evidence:
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Select appropriate glassware and other equipment for beverage service, according to enterprise requirements. Completed |
Evidence:
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Prepare glassware and place according to enterprise and industry standards. Completed |
Evidence:
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Load, carry and unload trays where required, safely and avoiding spillage. Completed |
Evidence:
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Present beverages selected by customers to verify, where appropriate. Completed |
Evidence:
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Open and serve beverages correctly, safely and without spillage. Completed |
Evidence:
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Pour beverages as required according to enterprise and industry protocol. Completed |
Evidence:
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Verify customer complaints about quality of beverages and respond according to enterprise procedures. Completed |
Evidence:
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Refill glasses where appropriate during service, with minimal disruption to customers. Completed |
Evidence:
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Remove used and unused glassware from tables at the appropriate time and in the correct manner. Completed |
Evidence:
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